Frequently Asked Questions

Everything you need to know about your VikenPlan shopping experience.

What is the typical shipping timeframe for my order?

Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on your location and customs processing.

How do I return a garment that doesn't fit?

We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.

How can I ensure I am ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend measuring yourself and comparing it to our chart, as fit can vary between slim and oversized styles.

What payment methods do you accept?

VikenPlan accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

Are your materials sustainably sourced?

We are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel. We audit our factories annually to ensure fair labor practices.

Can I modify or cancel my order after it has been placed?

Because we process orders quickly, you have a 1-hour window after placement to request a cancellation or change. Please contact our support team immediately via live chat for assistance.